Refund Policy
NEMT Central — Opportunity Blueprint Effective: 13 October 2026 Last updated: 13 October 2026
The startup plan is free, so there is nothing to refund. This policy covers the one thing we sell: the Opportunity Blueprint ($149, one time).
The Blueprint is sold to you by Paddle, our authorised reseller and merchant of record, which processes the payment and any refund.
Before you pay
You see a free preview of your county's data before you are asked to pay, so you know what the report will be about. Please read the preview and the Blueprint page before you buy.
If we can't finish your report
If something goes wrong and we can't deliver a complete report, we will tell you plainly. You will get either a completed report or a full refund. We never hand over a partial report as if it were complete.
If you change your mind
You can ask for a full refund within 14 days of buying, as long as you have not opened the report — that is, you have not viewed it in the app or downloaded the PDF. No reason needed.
Once you have opened the report, it has been delivered and it is not refundable, except as described in the next section.
If the report is faulty
If the report has a real error — for example, it is about the wrong county, it is missing a part the Blueprint page promises, or it shows something that contradicts its own sources — tell us. We will correct it and give you an updated report. If we can't fix it, we will refund you.
A report is not faulty because a broker, health plan or agency later decides differently from what the report suggests, or because a rate or rule has changed since the report's dates. The report tells you to confirm these with the organisation involved before you rely on them.
Re-runs are free
If your situation changes and you update your profile, you can run the Blueprint again at no charge. You don't need a refund to get an updated report.
How to ask
Email admin@nemtcentral.ai from the address on your account, and say which of the cases above applies. We reply within 2 business days.
You can also contact Paddle through the link in your purchase receipt.
When a refund is issued, the money goes back to the card or account you paid with, and access to that report ends.
Your legal rights
Nothing in this policy takes away any right to a refund that the law where you live gives you.
Contact
admin@nemtcentral.ai Proponent Logistics LLC